Sales Associate - Vancouver

CA01 Richemont Canada, Inc.; Vancouver; On-site; CAD 38,000 - 64,000; Full time

Job summary

Richemont Canada, Inc. is seeking a client-focused luxury retail ambassador for our Vancouver boutique. You will drive sales, deliver an exceptional client experience, and actively participate in daily boutique operations to support the Maison's standards.

Ideal candidates have 2–5 years of luxury retail experience, strong communication skills, and are available to work weekends and travel for trainings. SAP and MS Office proficiency are preferred.

Qualifications

• Experience in luxury retail is required.
• Strong customer service and communication skills.
• Willingness to work Saturdays, Sundays, and travel for trainings.

Responsibilities

• Meet and exceed monthly sales targets as directed by management.
• Deliver exceptional client experiences across all touchpoints in-store.
• Maintain product knowledge and contribute to boutique operations.
• Capture client data for CRM and follow-up.
• Support events and in-store activities as needed.

Skills

Luxury retail

Client relationships

Communication skills

Education

College degree

Tools

MS Office

SAP

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

OBJECTIVE/MISSION

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio.
• He/she ensures a unique client experience throughout all touch points.
• He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

• Sales Achievement:
  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
  • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
  • Adapt approach according to the client needs and motivations
  • Negotiate and handle objections with ease
  • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
  • Remain current on industry news and competitor
• Client Relationship Management:
  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
  • Appropriately resolve client issues/concerns and escalated as needed to Management
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
• Daily Boutique Operations:
  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
  • Assist in the merchandising and daily maintenance of displays and back-stock
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
  • Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

• Education: College degree preferred
• Required Experience:
  • Must be able to work Saturday and Sunday consistently in addition to one weekday.
  • 2 to 5 years of previous experience in luxury retail.
• Technical Skills:
  • Ability to work in a fast-paced retail store environment
  • Computer and internet Savvy
  • MS Office experience required, SAP knowledge preferred
• Personal Skills/Abilities:
  • Additional language skills are a plus
  • General knowledge of timepiece movements, are preferred
  • Excellent interpersonal and communication skills are required
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Being a genuine Maison Ambassador
  • Uphold Cartier image by maintaining professional demeanour at all times and be an Ambassador for the Brand
  • Self-Starter with Team-Player approach
  • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation

Please note, salaries will be negotiated based on relevant skills and experience.

#Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.