Retail Support Associate, Yorkdale

RIMOWA GmbH; Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

RIMOWA GmbH in Toronto is seeking a Retail Support Associate to assist the store team with daily operations, shipments, and inventory controls.

You will work with the store manager to ensure stock accuracy, support the sales floor, perform basic luggage repairs, and handle paperwork for shipments and transfers. This role requires strong communication, detail orientation, and flexibility to work nights, weekends and holidays as needed.

Qualifications

• Detail oriented and task focused.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and positive attitude.
• Team player who can collaborate with store staff.
• Willingness to work varied hours, including nights, weekends and holidays.

Responsibilities

• Reports to Store Manager ensuring duties are performed accurately.
• Monitor shipments flow and follow up on discrepancies.
• Assist with year-end inventory counts and preparation.
• Prepare shipping paperwork and determine shipping methods as needed.
• Keep stock areas neat, clean and orderly per company standard.
• Perform basic luggage repairs with small hand tools.
• Count boxes and verify against bills of lading; report discrepancies.
• Assist selling floor with product placement and stock recovery.
• Receive merchandise onto selling floor and ensure cash wraps stocked.
• Support client advisors on the sales floor as needed.

Skills

Detail oriented

Strong communication

Problem solving

Team player

Flexible hours

Education

High school diploma

Job description

The RIMOWA Retail Support Associate is responsible for assisting the store team in all operational duties to help increase store productivity and performance.

Job responsibilities

• Reports to Store Manager ensuring work duties are accurately performed
• Monitors the flow of all shipments and ensures prompt follow up with discrepancies
• Assist with yearend inventory counts including preparation
• Determine appropriate methods of shipping and prepare relevant paperwork as needed
• Ensure all stock areas are neat, clean and orderly per company standard
• Responsible for completing basic luggage repairs using small hand tools
• Perform box counts and validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
• Assist selling floor with product placement and stock recovery
• Complete transfer forms
• Receive merchandise onto selling floor
• Ensure cash wraps are fully stocked with operational supplies as per store readiness
• Ensure accurate tracking and placement of all paid goods.
• Perform deliveries as requested
• Assist client advisors on the sales floor as needed
• Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
• Handle any new projects as required by the management team or business need

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly