Sales Supervisor

Brobston Group LLC; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Brobston Group LLC in Vancouver, BC, seeks a Sales Supervisor to lead boutique sales, clienteling, and customer service, while supporting store operations and merchandising.

You will train staff, manage KPIs, and ensure outstanding presentation and marketing execution, collaborating with management to meet targets and maintain high standards. This role requires flexibility to work varied hours, including weekends and holidays, and physical tasks like lifting boxes up to 25 lbs.

Qualifications

• High school diploma or equivalent.
• Detail oriented with strong verbal and written communication skills.
• Customer-focused with strong clienteling and problem-solving skills; positive team player.
• Ability to work varied hours including nights, weekends and holidays.
• Ability to lift and handle boxes up to 25 lbs repeatedly.
• Proficiency with computer programs used in-store.

Responsibilities

• Achieve monthly and annual sales targets using product knowledge and selling skills
• Maintain client book and regularly follow up with clients to meet clienteling sales goals
• Assist Boutique/Store Manager with training, KPI management, and execution of store marketing initiatives
• Lead and support sales staff, provide superior customer service, and process customer repairs as needed
• Perform store operational duties including opening/closing, inventory presentation, shipping/receiving, and facility maintenance
• Use company computer programs to support sales and operations and ensure store presentation and organization

Skills

Clienteling

Sales skills

Communication

Team player

Detail oriented

Education

High school diploma or equivalent

Tools

POS system

Store computer programs

Job description

Summary

The Sales Supervisor supports the boutique team to drive store productivity and performance through sales leadership, clienteling, and strong customer service. This role assists with store operations, merchandising, and execution of marketing initiatives while working closely with management to train staff and manage KPIs. The supervisor helps maintain store presentation and ensures operational standards are met.

Responsibilities

• Achieve monthly and annual sales targets using product knowledge and selling skills
• Maintain client book and regularly follow up with clients to meet clienteling sales goals
• Assist Boutique/Store Manager with training, KPI management, and execution of store marketing initiatives
• Lead and support sales staff, provide superior customer service, and process customer repairs as needed
• Perform store operational duties including opening/closing, inventory presentation, shipping/receiving, and facility maintenance
• Use company computer programs to support sales and operations and ensure store presentation and organization

Requirements

• High school diploma or equivalent
• Detail oriented with strong verbal and written communication skills
• Customer-focused with strong clienteling and problem-solving skills; positive team player
• Ability to work varied hours including nights, weekends and holidays
• Ability to lift and handle boxes up to 25 lbs repeatedly
• Proficiency with computer programs used in-store