Retail Support Associate, Yorkdale

RIMOWA; Toronto; On-site; CAD 20,664 - 27,552; Full time

Job summary

RIMOWA is seeking a Retail Support Associate in Toronto to support store operations and productivity. You will help manage shipments, inventory counts, product placement, and customer interactions on the floor.

The role involves assisting with repairs, transfers, and client communications using R-client, with flexibility for varied hours including nights and weekends.

Qualifications

• High School diploma or equivalent.
• Detail oriented and task focused.
• Professional, strong communication skills both verbal and written.
• Excellent problem-solving skills, positive attitude, team player.
• Ability to work varied hours including nights, weekends and holidays.
• Must be able to lift large boxes up to 25lbs repeatedly.

Responsibilities

• Reports to Store Manager ensuring work duties are accurately performed.
• Monitors the flow of all shipments and ensures prompt follow up with discrepancies.
• Assist with yearend inventory counts including preparation.
• Determine appropriate methods of shipping and prepare relevant Prêt-à-portererwork as needed.
• Ensure all stock areas are neat, clean and orderly per company standard.
• Responsible for completing basic luggage repairs using small hand tools.
• Perform box counts and validate against bills of lading; report discrepancies, shortages or damages.
• Assist selling floor with product placement and stock recovery.
• Complete transfer forms.
• Receive merchandise onto selling floor.
• Ensure cash wraps are fully stocked with operational supplies as per store readiness.
• Ensure accurate tracking and placement of all paid goods.
• Perform deliveries as requested.
• Assist client advisors on the sales floor as needed.
• Utilize the R-client tool to connect with clients regarding repairs or to propose new products when appropriate.
• Handle any new projects as required by management.

Education

High School diploma or equivalent

Job description

The RIMOWA Retail Support Associate is responsible for assisting the store team in all operational duties to help increase store productivity and performance.

Job Responsibilities

• Reports to Store Manager ensuring work duties are accurately performed
• Monitors the flow of all shipments and ensures prompt follow up with discrepancies
• Assist with yearend inventory counts including preparation
• Determine appropriate methods of shipping and prepare relevant Prêt-à-portererwork as needed
• Ensure all stock areas are neat, clean and orderly per company standard
• Responsible for completing basic luggage repairs using small hand tools
• Perform box counts and validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
• Assist selling floor with product placement and stock recovery
• Complete transfer forms
• Receive merchandise onto selling floor
• Ensure cash wraps are fully stocked with operational supplies as per store readiness
• Ensure accurate tracking and placement of all paid goods.
• Perform deliveries as requested
• Assist client advisors on the sales floor as needed
• Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
• Handle any new projects as required by the management team or business need

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly