Sales Supervisor, Vancouver

RIMOWA; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

RIMOWA is seeking a Sales Supervisor in Vancouver to help drive store performance and customer satisfaction. The role emphasizes achieving sales targets, maintaining client relationships, and supporting store initiatives.

The candidate should excel in selling skills, product knowledge, and teamwork, contributing to a high-performing boutique team.

Qualifications

• Meet monthly personal sales goals using product knowledge and selling skills.
• Maintain client book and meet monthly clienteling sales goals.
• Assist Boutique Manager with execution of store marketing initiatives.
• Assist in training efforts and KPI management for sales team.

Responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills.
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals.
• Assists Boutique Manager with execution of store marketing initiatives.
• Assists in training efforts and KPI management for sales team.
• Provides superior customer service in all interactions.
• Assists and leads sales staff in partnership with store management.

Skills

Selling skills

Customer focus

Clienteling

Product knowledge

Education

High School diploma or equivalent

Job description

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

JOB RESPONSIBILITIES

STRENGTHS FOR SUCCESS

• Selling skills with ability to meet monthly personal sales goals
• Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

ESSENTIAL JOB FUNCTIONS

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists In training efforts and KPI management for sales team

Customer Service

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

PROFILE

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, holidays weekends and
• Must be able to lift large boxes up to 25lbs repeatedly