Sales Representative - Customer Service Experience Required

americanincome; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Desjardins is seeking a Customer Service Representative to join its Danforth, Toronto office. This full-time, in-office position offers a pathway into a valued role within an expanding network.

You will build relationships, tailor insurance solutions, help with billing and policy servicing, and aim to improve coverage and customer satisfaction in a collaborative team.

Qualifications

• 2+ years of experience in customer service, retail, sales, or hospitality.
• Strong multitasking abilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Willingness to obtain Property & Casualty license (training provided).

Responsibilities

• Build trusted relationships with customers over the phone, virtually, and in person.
• Educate clients on insurance coverages by understanding their needs.
• Address customer questions and concerns with sound judgment.
• Support billing, payments, and policy servicing.
• Identify opportunities to enhance coverage and satisfaction.
• Manage multiple priorities in a fast-paced setting.

Skills

Customer service

Communication

Problem solving

Multitasking

Tech literacy

Job description

Customer Service Representative – Desjardins Agent Team Member. Location: Danforth, Toronto, ON. Employment Type: Full-Time | In-Office. Are you ready to join a fun, close-knit team in a fast-growing industry?

We are currently seeking a Customer Service Representative to join our dynamic and supportive office. This is more than just a job, it’s a career opportunity where your work truly makes a difference. You’ll help customers protect what matters most through meaningful, value-based conversations, while being part of an office that works hard and enjoys having fun together once the work is done.

We’re passionate about providing a top-tier customer experience and committed to creating a workplace where your contributions are recognized and your growth is supported.

What You’ll Do:

• Build trusted relationships with customers over the phone, virtually, and in person
• Educate clients on insurance coverages by understanding their needs and tailoring solutions
• Use strong problem-solving skills to address customer questions and concerns efficiently
• Apply sound judgment and make "what makes sense" decisions that prioritize the customer experience while aligning with best practices
• Provide support on billing, payments, and policy servicing
• Identify opportunities to enhance coverage and improve overall customer satisfaction
• Confidently multitask and manage competing priorities in a fast-paced environment

What Will Make You Successful:

• 2+ years of experience in customer service, retail, sales, or hospitality
• Strong multitasking abilities and comfort working in a fast-paced environment
• Natural problem-solver with the ability to think critically and make practical decisions
• Excellent verbal and written communication skills
• Passion for helping others and a genuine desire to make a difference
• Confidence using technology and office software
• Willingness to obtain your Property & Casualty license (we’ll support you!)
• Ability to work in-office and ideally live locally

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. Independent contractor agents are responsible for and make all employment decisions regarding their employees.