Customer Service Representative

Tracey Pether - Desjardins Insurance Agent; Toronto; On-site; CAD 36,000 - 60,000; Full time

Job summary

Desjardins Insurance Agency is seeking a Customer Service Representative to join our friendly, in-office team in Toronto. You will build trusted relationships with clients, educate them on coverages, and support billing and policy servicing to help protect what matters most.

We value energy, a positive attitude, and a willingness to obtain your Property & Casualty license with our support, while thriving in a fast-paced, customer-focused environment.

Qualifications

• Minimum 2 years in customer service, retail, or related fields.
• Strong multitasking and communication skills.
• Willingness to obtain Property & Casualty license with company support.
• Able to work in-office in Toronto.

Responsibilities

• Build trusted relationships with customers in person and over the phone
• Educate clients on insurance coverages and tailor solutions
• Assist with billing, payments, and policy servicing
• Identify opportunities to enhance coverage and improve satisfaction
• Handle inquiries with clear and accurate information

Skills

Customer service experience

Communication skills

Multitasking

In-person interaction

Licensing readiness

Job description

Customer Service Representative – Desjardins Agent Team Member

Location: Danforth, Toronto, ON

Employment Type: Full-Time | In-Office

Are you ready to join a fun, close-knit team in a fast-growing industry?
If you’re energetic, driven, and looking for a new challenge, our Desjardins Insurance Agency could be the perfect fit for you!

We are currently seeking a Customer Service Representative to join our dynamic and supportive office. This is more than just a job, it’s a career opportunity where your work truly makes a difference. You’ll help customers protect what matters most through meaningful, value-based conversations, while being part of an office that works hard and enjoys having fun together once the work is done.

We’re passionate about providing a top-tier customer experience and committed to creating a workplace where your contributions are recognized and your growth is supported.

What You’ll Do:

• Build trusted relationships with customers over the phone, virtually, and in person


• Educate clients on insurance coverages by understanding their needs and tailoring solutions


• Use strong problem-solving skills to address customer questions and concerns efficiently


• Apply sound judgment and make “what makes sense” decisions that prioritize the customer experience while aligning with best practices


• Provide support on billing, payments, and policy servicing


• Identify opportunities to enhance coverage and improve overall customer satisfaction


• Confidently multitask and manage competing priorities in a fast-paced environment

What Will Make You Successful:

• 2+ years of experience in customer service, retail, sales, or hospitality


• Strong multitasking abilities and comfort working in a fast-paced environment


• Natural problem-solver with the ability to think critically and make practical decisions


• Excellent verbal and written communication skills


• Passion for helping others and a genuine desire to make a difference


• Confidence using technology and office software


• Willingness to obtain your Property & Casualty license (we’ll support you!)


• Ability to work in-office and ideally live locally

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.