Client Care Representative

Tracey Pether - Desjardins Insurance Agent; Toronto; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Supportive team environment

Training & development

Career growth

Licensing support

Meaningful work helping customers

Recognition of contributions

Job summary

Tracey Pether - Desjardins Insurance Agent in Toronto is seeking a Client Care Representative who thrives in a fast-paced environment and enjoys helping customers. The role involves assisting clients via phone, email, and in-person meetings, solving problems, and educating clients about insurance options while maintaining strong team collaboration.

Candidates should have at least 2 years of customer service experience and be comfortable learning new systems, with licensing support provided for

Qualifications

• 2+ years of experience in customer service, retail, hospitality, sales, banking, or administration.
• Excellent communication skills and ability to build trust quickly.
• Strong organizational skills with ability to manage multiple tasks.

Responsibilities

• Help customers by phone, email, virtual meetings, and in person
• Answer questions and find solutions to customer concerns
• Assist with billing, payments, and policy changes
• Review customer needs and educate them about insurance options
• Build strong relationships through exceptional service
• Identify opportunities to improve customer protection and overall satisfaction
• Manage multiple priorities in a fast-paced office environment
• Work closely with a team that supports each other's success

Skills

Customer service

Communication

Multitasking

Job description

Join a Team Where Your Work Matters

Looking for more than just a job?

We're a busy, growing Desjardins Insurance Agency looking for aClient Care Representative who enjoys helping people, solving problems, and being part of a supportive team.

Whether your background is in customer service, retail, hospitality, banking, administration, or sales, we'd love to hear from you.

At our office, we believe work should be rewarding. We work hard, support one another, celebrate wins together, and genuinely enjoy coming to work each day. If you're someone who thrives in a fast-paced environment, enjoys learning new things, and takes pride in helping customers, this could be the perfect next step in your career.

Why Join Our Team?

• Supportive and positive team environment
• Ongoing training and development
• Opportunities for career growth
• Licensing support and coaching
• Meaningful work helping customers protect what matters most
• A workplace where your contributions are recognized and valued

What You'll Do

Every day is different, but your responsibilities will include:

• Helping customers by phone, email, virtual meetings, and in person
• Answering questions and finding solutions to customer concerns
• Assisting with billing, payments, and policy changes
• Reviewing customer needs and educating them about insurance options
• Building strong relationships through exceptional service
• Identifying opportunities to improve customer protection and overall satisfaction
• Managing multiple priorities in a fast-paced office environment
• Working closely with a team that supports each other's success

What Will Help You Succeed

You might be a great fit if you:

• Have 2+ years of experience in customer service, retail, hospitality, sales, banking, or administration
• Enjoy helping people and creating positive customer experiences
• Are an excellent communicator who can build trust quickly
• Stay organized and productive when managing multiple tasks
• Are comfortable learning new technology and systems
• Possess strong problem-solving and decision-making skills
• Enjoy working as part of a team
• Are willing to obtain your Property & Casualty Insurance License (we'll help you every step of the way)

No insurance experience? No problem.

We are willing to train the right person who brings a positive attitude, strong work ethic, and a passion for helping customers.

A Career With Purpose

Every conversation you have helps individuals and families protect their homes, vehicles, businesses, and financial future. You'll make a real difference in customers' lives while building valuable skills and a long-term career.

If you're looking for a supportive workplace, opportunities to grow, and a team that enjoys working together, we'd love to meet you.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents' employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.