Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

apex focus group; Edmonton; Remote; CAD 36,000 - 54,000; Full time

Job summary

Desjardins Insurance Agent Team Member is seeking a Customer Service Representative to join a fast-paced, growth-oriented team. You will develop leads, schedule appointments, and identify customer needs while delivering exceptional service and value-based conversations.

The role emphasizes proactive problem-solving, strong communication, and the ability to present insurance solutions to potential customers, with licensing support available as needed.

Qualifications

• Experience in sales and a track record of meeting sales goals/quotas preferred.
• Excellent written and verbal communication; strong listening skills.
• Strong interpersonal skills and a customer-service mindset.
• Proactive in problem-solving and able to manage multiple tasks.
• Ability to make presentations to potential customers.
• Licenses in Property & Casualty and LLQP preferred or obtainable.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service; respond to inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Work with the agent to establish and meet marketing goals.

Skills

Sales experience

Communication

Interpersonal skills

Problem-solving

Customer service

Multi-tasking

Presentation skills

Property & Casualty license

LLQP

Education

Property & Casualty license (General Level 1)

LLQP

Job description

Customer Service Representative - Desjardins Insurance Agent Team Member

Location:
Type: Full Time

Position Overview:
Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities:

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work with the agent to establish and meet marketing goals.

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Proactive in problem-solving
• Dedicated to customer service
• Ability to multi-task
• Ability to make presentations to potential customers
• Property & Casualty license (General Level 1 preferred/must be able to obtain)
• LLQP (preferred/must be able to obtain)

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.