Sales Development Representative

Safe Fleet; Coquitlam; On-site; CAD 50,000 - 54,000; Full time

Job summary

Safe Fleet in Vancouver, BC, is seeking a Sales Development Representative (SDR) to be the first point of contact for prospective customers and to act as the primary support for Transit Sales Executives in the field.

In this full-time role you will create new business within assigned territories, provide outstanding customer service, manage CRM entries and sales orders, and coordinate outbound calls, appointments and webinars to drive revenue growth.

Qualifications

• 1 year+ in sales or customer service (not retail).
• Excellent interpersonal, written and oral communication skills.
• Strong familiarity with CRM systems and MS Office tools.
• World-class customer service ethos.

Responsibilities

• Be the first contact for prospective customers and support Transit Sales Executives.
• Enter sales orders and modify them in CRM as needed.
• Coordinate sales processes, calls, and webinars to drive revenue growth.
• Book appointments, follow up with leads, and maintain territory rapport.
• Align goals with Sales Manager and Executives.

Skills

Prospecting

Customer service

CRM

Communication

MS Office

Tools

CRM software

MS Office

Job description

Meet the Smart Safety Company

At Safe Fleet our Vision is to be the leading global provider of safety solutions for fleet vehicles. We are committed to saving lives, preventing injuries and making fleets more productive.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, or forge valves and high-quality nozzles to fight fires, you’ll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada, the US and the UK.

The Sales Development Representative (SDR) will be the first point of contact for prospective customers looking for information about our products, the consistent voice that checks in with existing customers to ensure they are happy with the solutions we’ve provided and that they are aware of any new or additional solutions we can offer. The SDR will be the primary support person for our busy Transit Sales Executives, operating out in the field.

About The Position

Meet the Smart Safety Company

At Safe Fleet our Vision is to be the leading global provider of safety solutions for fleet vehicles. We are committed to saving lives, preventing injuries and making fleets more productive.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, or forge valves and high-quality nozzles to fight fires, you’ll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada, the US and the UK.

The Sales Development Representative (SDR) will be the first point of contact for prospective customers looking for information about our products, the consistent voice that checks in with existing customers to ensure they are happy with the solutions we’ve provided and that they are aware of any new or additional solutions we can offer. The SDR will be the primary support person for our busy Transit Sales Executives, operating out in the field.

You will

• Strive to create new business within assigned territories by reaching out to new accounts, and introducing or selling new solutions to already existing accounts
• Provide outstanding Customer Service via phone or telephone
• Work within CRM to enter sales orders and modify orders when required
• Coordinate sales processes and activities; make warm and cold calls to generate revenue growth and support strategic campaigns in cooperation with the Sales Executives and Management
• Place outbound follow-up calls to sales leads
• Book appointments and webinars for the Sales Executives in support of sales strategies
• Update CRM with activities and contact records
• Provide follow-up to existing/prospective customers regarding sales, product inquiries
• Develop and maintain strong rapport with customers in your territory
• Work with the Sales Manager and Sales Executives to align goals, priorities and methodologies for your territory
• Perform other relevant duties that may be assigned from time to time

Salary

$50,000-$54,000/yr + Commission (~$4,000)

At Safefleet, we are an equal opportunity employer that is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We embrace diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We promote fair and equitable hiring practices and foster a culture of inclusivity and respect. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.

Requirements

• At least 1 year of previous experience in sales or customer service (not retail)
• Highly motivated with a desire to be successful
• Excellent interpersonal, written and oral communication skills
• Strong understanding of Internet-based tools and MS Office apps
• Commitment to providing ‘World-class’ customer service
• Capacity to learn about and speak confidently regarding a wide range of technology products
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Excellent organizational and time management skills
• Availability to work Mon – Fri, 6am – 2.30pm