Sales Development Representative, School Bus

Safe Fleet; Coquitlam; On-site; CAD 45,000 - 65,000; Full time

Job summary

Safe Fleet is seeking a Sales Development Representative to be the first point of contact for prospective customers and to support Transit Sales Executives in the field. You will handle outreach, qualify leads, and maintain relationships with existing customers.

The ideal candidate has at least 1 year in sales or customer service, excellent communication, and strong organizational skills. This on-site Vancouver role offers growth opportunities within a fast-growing manufacturing and technology

Qualifications

• At least 1 year of sales or customer service experience.
• Excellent interpersonal and written/oral communication skills.
• Ability to learn about and explain technology products.

Responsibilities

• Strive to create new business within assigned territories by reaching out to new accounts and selling solutions.
• Provide outstanding customer service via phone or online channels.
• Enter and modify sales orders in CRM; coordinate sales processes with Sales Executives.
• Support campaigns and generate revenue growth through warm and cold calls.
• Book appointments and webinars for Sales Executives to support strategy.
• Keep CRM records up to date with activities and contact details.
• Develop rapport with customers and align goals with Sales Manager.

Skills

Sales experience

Customer service

Communication

Interpersonal skills

Time management

CRM usage

Education

High school diploma or equivalent

Tools

MS Office

CRM system

Job description

Safety is where everything begins. It shapes our culture, our products, and the way we show up for our communities. Join us as we build smarter technologies that redefine fleet safety. When you help make fleets smarter, you make people safer.

At Safe Fleet our Vision is to be the leading global provider of safety solutions for fleet vehicles. We are committed to saving lives, preventing injuries and making fleets more productive.

Whether you work in our Charlotte plant to build life‑saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, or forge valves and high‑quality nozzles to fight fires, you'll contribute to our goal to keep everyone safe.

We are a fast‑growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada, the US and the UK.

The Sales Development Representative (SDR) will be the first point of contact for prospective customers looking for information about our products, the consistent voice that checks in with existing customers to ensure they are happy with the solutions we’ve provided and that they are aware of any new or additional solutions we can offer. The SDR will be the primary support person for our busy Transit Sales Executives, operating out in the field.

You will

• Strive to create new business within assigned territories by reaching out to new accounts, and introducing or selling new solutions to already existing accounts
• Provide outstanding Customer Service via phone or telephone
• Work within CRM to enter sales orders and modify orders when required
• Coordinate sales processes and activities; make warm and cold calls to generate revenue growth and support strategic campaigns in cooperation with the Sales Executives and Management
• Place outbound follow‑up calls to sales leads
• Book appointments and webinars for the Sales Executives in support of sales strategies
• Update CRM with activities and contact records
• Provide follow‑up to existing/prospective customers regarding sales, product inquiries
• Develop and maintain strong rapport with customers in your territory
• Work with the Sales Manager and Sales Executives to align goals, priorities and methodologies for your territory
• Perform other relevant duties that may be assigned from time to time

At Safefleet, we are an equal opportunity employer that is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We embrace diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We promote fair and equitable hiring practices and foster a culture of inclusivity and respect. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.

Requirements

• At least 1 year of previous experience in sales or customer service (not retail)
• Highly motivated with a desire to be successful
• Excellent interpersonal, written and oral communication skills
• Strong understanding of Internet-based tools and MS Office apps
• Commitment to providing 'World-class' customer service
• Capacity to learn about and speak confidently regarding a wide range of technology products
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Excellent organizational and time management skills
• Availability to work Mon – Fri, 6am – 2.30pm