Sales Development Manager: Lead & Scale High-Impact SDRs

ServiceTitan; Canada; On-site; CAD 105,000 - 142,000; Full time

Benefits offered by this job

Flexible time off

Leadership training for Titans

Bonusly recognition

Health, dental and vision benefits

Parental leave support

Adoption reimbursement

Maven maternity support

Financial planning tools

Job summary

ServiceTitan is seeking a Sales Development Manager to lead the outbound SDR team in Canada. You will shape SDR strategy, mentor members, and partner with leadership to scale an ambitious outbound program that drives pipeline and revenue growth.

You will recruit, onboard, coach, and evaluate SDRs, monitor performance metrics, and implement best practices. The role emphasizes data-driven decision making and adoption of sales tech.

Qualifications

• Direct experience as SDR/BDR and applicable team lead or team management experience
• Strong preference for 2+ years SDR management experience
• Outbound specific cold-calling experience, not just handling inbound leads
• Track-record of success managing a high-performing inside sales team
• Strong understanding of outbound pipeline generation processes
• Enthusiastic and vibrant attitude
• Expert communication and presentation skills
• Strong interpersonal skills and high emotional intelligence
• Analytical mindset comfortable generating reports and identifying trends in data
• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
• Experience with Salesloft and associated tech stack solutions strongly preferred

Responsibilities

• Manage the SDRs on objectives and performance achievement
• Monitor lead processes, metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Report to Sr. Management on operational and financial KPIs
• Motivate, incentivize, and recognize team members to encourage top performance
• Recruit, interview, and onboard new Team Members
• Conduct weekly 1X1s with each SDR
• Help evaluate new technologies and programs to drive superior performance

Skills

SDR management

Outbound experience

Leadership

Salesforce.com

Salesloft

Data analysis

Mentoring

Hiring/recruiting

Coaching

Tools

Salesforce.com

Salesloft

Job description

ServiceTitan is seeking a Sales Development Manager to lead the outbound SDR team in Canada. You will shape SDR strategy, mentor members, and partner with leadership to scale an ambitious outbound program that drives pipeline and revenue growth.

You will recruit, onboard, coach, and evaluate SDRs, monitor performance metrics, and implement best practices. The role emphasizes data-driven decision making and adoption of sales tech.