Sales Development Flex Manager

ServiceTitan, Inc.; Toronto; On-site; CAD 120,000 - 130,000; Full time

Benefits offered by this job

Flexible time off

Leadership training program

Bonuses & recognition programs

Company-paid health benefits

Parental leave support

Job summary

ServiceTitan, Inc. is seeking a Sales Development Flex Manager to lead and mentor SDR teams during coverage periods and special projects. You will drive outbound strategies, coach reps, and influence pipeline outcomes across the organization.

You will work with senior leadership to refine outbound playbooks, measure key metrics, and implement tactics that elevate performance and pipeline generation.

Qualifications

• Direct experience leading SDR teams.
• Proven track record in outbound pipeline generation.
• Strong coaching and performance management skills.

Responsibilities

• Lead and develop SDR teams across coverage periods.
• Coach SDRs through 1:1s and performance feedback.
• Shape SDR strategy and outbound processes to drive pipeline.
• Report KPIs to senior management and optimize programs.

Skills

SDR management

Outbound sales

Coaching & development

Analytics & reporting

Cross-team collaboration

Tools

Salesforce

Salesloft

Gong

Job description

Ready to be a Titan? As the Sales Development Flex Manager, you will play a pivotal and uniquely impactful role across ServiceTitan’s Sales Development organization. This is not your average manager seat—it’s a high-visibility opportunity for an adaptable, results-driven leader who thrives on variety, loves building high-performing teams, and wants to make a broad organizational impact. In this role, you will serve as a “floating” first-line SDR Manager, stepping in to provide coverage and lead Sales Development Rep (SDR) teams across the organization during manager absences or working on special high-impact projects. During coverage periods, you’ll be embedded with a team—running the full playbook of a front-line manager—while gaining exposure to 5+ second and third-line leaders and directly influencing pipeline production across the business. Your primary focus will be on leading a team of outbound Sales Development: cold calls, cold emails, direct mail, creative follow-up—whatever it takes to help us find and serve as many service contractors as possible. If you thrive in a fast-paced environment, love developing early-career talent, and want to build your management toolkit across a world-class SDR organization, this is the role for you.

What You’ll Do

• Lead & Develop SDR Teams
• Manage SDRs on objectives, activity metrics, and performance achievement
• Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability
• Serve as a mentor and steward of the ServiceTitan culture for your team
• Motivate, incentivize, and recognize team members to encourage top performance
• Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging
• Drive Pipeline & Strategy
• Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team
• Shape and implement SDR strategy and outbound processes for the teams you cover
• Report to senior management on operational and financial KPIs
• Help evaluate new technologies and programs to drive superior SDR performance
• Flex Across the Organization
• Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team
• Maintain all internal customer and business partner relationships aligned to the team you are covering
• Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs
• Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment
• Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization
• Over‑communicate updates, observations, and needs to senior leadership to ensure team continuity
• Recruit & Build
• Recruit, interview, and onboard new SDR team members to support organizational growth
• Help onboard and train new hires for speed‑to‑ramp and long‑term success
• Partner hand‑in‑hand with senior leadership to build the best SDR organization in the country

What You’ll Bring

• Experience
• Direct experience as an SDR/BDR with applicable team lead or management experience
• Direct experience in a closing AE role for 12+ months
• Strong preference for 1+ years of sales management experience
• Outbound‑specific cold‑calling experience—not just inbound lead handling
• Track record of success in both an AE and leadership role; history of managing, or being a part of, a high‑performing sales team
• Strong understanding of outbound pipeline generation processes and methodology
• Skills & Mindset
• Enthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp time
• Exceptional operational excellence skills with strong organizational foundations.
• Expert communication and presentation skills with high emotional intelligence
• Strong interpersonal skills and ability to build trust quickly across teams and leadership levels
• Analytical mindset, comfortable generating reports and identifying trends in data
• Openness to change and eagerness to take on new assignments, projects, and team environments based on business need

Tools & Technology

• Proficiency with Salesforce.com is required
• Experience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferred
• Adept at adopting and rolling out new sales enablement technologies

Be More Than a Manager. Be a Multiplier.

The Sales Development Flex Manager is a rare opportunity to gain exposure across an entire sales organization, work alongside top leaders, and make a measurable impact on pipeline production at ServiceTitan. If you’re a motivated, flexible leader ready to grow through breadth of experience—we’d love to meet you.

Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion

At ServiceTitan, we celebrate individuality and uniqueness.

We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply.

ServiceTitan is an equal opportunity employer.

We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.

These tools are designed to improve efficiency and enhance the candidate experience.

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

A Note on the Application & Hiring Process

When you submit your application for the Sales Development Flex Manager position, your candidacy will be considered for all available Sales Development Flex Manager opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

Compensation Disclosure

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is $123,300 CAD, and this position is commission-eligible. Actual compensation may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Personal Information

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy.