Sales Consultant

Chartwell Retirement Residences; Ottawa; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Inclusive workplace

Competitive compensation

Leadership development

Welcoming culture

Job summary

Chartwell Retirement Residences in Ottawa is seeking a Sales Consultant / Retirement Living Consultant to guide prospective residents and families through decisions, driving occupancy and fostering a welcoming environment. You’ll lead the end-to-end sales process, manage CRM records in Yardi, build referral networks, represent Chartwell at local events, and collaborate with Marketing to plan outreach.

The role requires excellent communication, organization, and a genuine commitment to helping

Qualifications

• Proven sales ability with a consultative approach.
• Experience in senior living or service-focused environment is an asset.
• Experience using CRM systems (Yardi preferred).
• Excellent communication and relationship-building skills.
• Highly organized with the ability to multi-task and meet timelines.
• Customer-focused, empathetic, and professional in all interactions.
• Computer literate, including Microsoft Word and Excel.
• Knowledge of the local community and surrounding area is a plus.
• Valid Driver’s License, or reliable means of transportation.

Responsibilities

• Lead end-to-end sales from inquiry to move-in with timely follow-up and high conversion rates.
• Maintain accurate prospect records in Yardi CRM and use insights to guide sales priorities.
• Build and nurture referral networks and community partnerships to generate leads.
• Represent Chartwell at events to increase visibility and drive local engagement.
• Collaborate with internal teams to ensure a smooth and welcoming resident experience.
• Partner with Marketing on promotional events and materials.
• Contribute to leadership meetings, strategic planning, and participate in Manager on Duty rotation.

Skills

Sales ability

Consultative selling

CRM experience

Communication skills

Organization

Customer-focused

MS Word/Excel

Local knowledge

Driver's license

Tools

Yardi CRM

Job description

Job Description

Are you passionate about helping seniors find the right place to call home? Chartwell is looking for a Sales Consultant / Retirement Living Consultant to guide prospective residents and their families through a supportive and informative decision-making journey. In this key role, you’ll drive occupancy, build strong community relationships, and contribute to a warm and welcoming environment for residents.

What You’ll Do

• Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates


• Maintain accurate prospect records in Yardi CRM and use insights to guide sales priorities


• Build and nurture referral networks and community partnerships to generate leads


• Represent Chartwell at events to increase visibility and drive local engagement


• Collaborate with internal teams to ensure a smooth and welcoming resident experience


• Partner with Marketing on promotional events and materials


• Contribute to leadership meetings, strategic planning, and participate in Manager on Duty rotation

What You’ll Bring

• Proven sales ability with a consultative approach


• Experience in a senior living or service-focused environment is an asset


• Experience using CRM systems (Yardi preferred)


• Excellent communication and relationship-building skills


• Highly organized with the ability to multi-task and meet timelines


• Customer-focused, empathetic, and professional in all interactions


• Computer literate, including Microsoft Word and Excel


• Knowledge of the local community and surrounding area is a plus


• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated


• Competitive compensation and benefits


• Opportunities for leadership development and career growth


• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends


• Criminal Reference Check


• Some local travel may be required


• Comfortable using AI and other digital platform systems and tools to support daily work

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.