Sales Consultant

Chartwell Retirement Residences; Calgary; On-site; CAD 42,000 - 65,000; Full time

Job summary

Chartwell Retirement Residences in Calgary is seeking a Sales Consultant / Retirement Living Consultant to guide prospective residents and their families through a supportive decision-making journey. You will drive occupancy, build strong community relationships, and contribute to a warm, welcoming environment for residents.

The role requires a proven sales mindset, excellent communication, and the ability to collaborate across teams to deliver a high-quality resident experience.

Qualifications

• Proven sales ability with a consultative approach.
• Experience in a senior living or service-focused environment is an asset.
• Excellent communication and relationship-building skills.
• Highly organized with the ability to multi-task and meet timelines.
• Customer-focused, empathetic, and professional in all interactions.
• Computer literate, including Microsoft Word and Excel.
• Knowledge of the local community and surrounding area is a plus.
• Valid Driver’s License, or reliable means of transportation.

Responsibilities

• Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates.
• Maintain accurate prospect records in Yardi CRM and use insights to guide sales priorities.
• Build and nurture referral networks and community partnerships to generate leads.
• Represent Chartwell at events to increase visibility and drive local engagement.
• Collaborate with internal teams to ensure a smooth and welcoming resident experience.
• Partner with Marketing on promotional events and materials.
• Contribute to leadership meetings, strategic planning, and participate in Manager on Duty rotation.

Skills

Sales experience

Consultative selling

Customer service

Communication

Organization

Microsoft Word/Excel

Local knowledge

Driver's license

Tools

Yardi CRM

Job description

Are you passionate about helping seniors find the right place to call home? Chartwell is looking for a Sales Consultant / Retirement Living Consultant to guide prospective residents and their families through a supportive and informative decision-making journey. In this key role, you’ll drive occupancy, build strong community relationships, and contribute to a warm and welcoming environment for residents.

Location: Chartwell Fountains of Mission Retirement Residence

What You’ll Do

• Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates
• Maintain accurate prospect records in Yardi CRM and use insights to guide sales priorities
• Build and nurture referral networks and community partnerships to generate leads
• Represent Chartwell at events to increase visibility and drive local engagement
• Collaborate with internal teams to ensure a smooth and welcoming resident experience
• Partner with Marketing on promotional events and materials
• Contribute to leadership meetings, strategic planning, and participate in Manager on Duty rotation

What You’ll Bring

• Proven sales ability with a consultative approach
• Experience in a senior living or service-focused environment is an asset
• Excellent communication and relationship-building skills
• Highly organized with the ability to multi-task and meet timelines
• Customer-focused, empathetic, and professional in all interactions
• Computer literate, including Microsoft Word and Excel
• Knowledge of the local community and surrounding area is a plus
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growthA warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends
• Criminal Reference Check
• Some local travel may be required
• Comfortable using AI and other digital platform systems and tools to support daily work