Corporate Sales Consultant

Chartwell Master Care LP; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Chartwell Master Care LP is seeking a Sales Strategy Consultant in Calgary to lease suites and maintain occupancy levels in retirement communities. This position involves managing sales processes, conducting personalized tours, and coordinating marketing events.

The ideal candidate should have experience in the retirement industry and be results-driven. Responsibilities include tracking sales activity and fostering relationships with prospective residents.

Qualifications

• Must have retirement industry experience.
• Experience in generating sales relationships.
• Experience in marketing and/or customer service.
• Experience working with seniors is an asset.

Responsibilities

• Responsible for leasing suites to prospective residents.
• Manage telephone inquiries and convert leads to sales.
• Conduct personalized tours and close lease signings.
• Coordinate marketing events to drive new contacts.
• Track daily sales activity in the CRM database.

Skills

Results Driven

Perseverance

Influencing

Prospecting

Planning and Prioritization

Team Up

Demonstrates Accountability

Commitment to Service Excellence

Education

Secondary school completion or equivalent

Post-secondary education in related field

Job description

Reporting Relationship: Sales Strategy Consultant, Western Canada

Complexity and Scope of the position

The Corporate Sales Consultant is responsible for leasing suites to prospective residents to maintain optimal occupancy levels in retirement communities in BC. This role may involve working at multiple homes simultaneously. The Corporate Retirement Living Consultant is responsible for all aspects of the sales process including lead generation, personalized tours and prospect facing meetings to advance the sale. CRLC’s will also provide sales support for all sales and marketing events taking place in their assigned residences.

Key Activities

Main Responsibilities

• Mine the CRM database and advance the sale with all prospects.
• Manage telephone inquiries, Contact Centre leads, walk‑ins and email inquiries and convert to personalized tours and permanent move‑ins.
• Conduct personalized tours and close sales through lease signings.
• Conduct purposeful follow‑up with prospects in database.
• Schedule next activity with any prospects without a next step and reduce past dues.
• Transition current prospects from hot, warm and cold.
• Successfully execute the Chartwell sales process.

Marketing

• Coordinate and facilitate marketing events as outlined to drive new contacts and leads.

Team Up

• Actively participates in the daily Team Up and the weekly management meeting to provide updates regarding new prospects, personalized tours, marketing events, and other sales related information.
• Works closely with the Health and Wellness Manager and adheres to the home’s process and guidelines for new residents.
• Works closely with the Life Enrichment Manager and Food Service Manager to optimize and sell the value of those services.

Reporting

• Tracks daily sales activity in the CRM database.
• Inputs accurate and detailed notes in the CRM database.
• Participates in weekly update calls with Corporate Sales Strategy Consultant, Western Canada.
• Provides the GM/DRS/VP with weekly updates regarding sales activity and results.

Resident Relations

• Ensures a smooth transition for the new resident by supporting the transfer of relationship to the General Manager as well as other members of the management/leadership team.

Other

• Ensures the confidentiality of information relating to residents, families, colleagues, prospective residents, and Chartwell Retirement Residences, etc.
• Is aware of employee and supervisor’s responsibilities.
• Follows all health and safety policies and procedures.
• Works safely to reduce the risk of injury to self, co‑workers, and residents.
• Is alert to, remedies, and promptly reports all actual or potentially hazardous situations.
• Wears personal protective equipment (or clothing) as required by task, MSDS, or residence policy.
• Practices our corporate values of R.E.S.P.E.C.T.
• Other related duties, as assigned.

Attends mandatory sales training.

Qualifications

Experience

• Must have retirement industry experience.
• Experience in generating sales relationships.
• Experience in marketing and/or customer service.
• Experience working with seniors is an asset.

Education

• Successful completion of secondary school or equivalent.
• Post‑secondary education in related field a benefit.

Skills & Abilities

• Results Driven: Manages activity to drive sales results.
• Perseverance: Tenacious – continues no matter what the obstacle.
• Influencing: Ability to persuade and influence others. Persuades people to make decisions.
• Prospecting: Conducts timely and purposeful follow up.
• Planning and Prioritization: Plans and schedules daily sales activity to drive results.
• Team Up: Engages residence team members to achieve success in sales.
• Demonstrates Accountability: Owns it, focused on sales.
• Commitment to Service Excellence: Looks through Lens of the Customer (internal, external).

Working Conditions & Effort

• Work involves moderate walking and standing during personal visits or meeting community partners and for monitoring residence activities. Some work is also performed in an office environment.
• Work requires flexible mental effort associated with optimal periods of sales traffic, organizing information, and interaction with staff and the public.
• Work is performed wearing personal protective equipment (or clothing) as required by task, MSDS, or residence policy.
• Extensive travel within AB required.