Sales Associate-Retail

Roots; Toronto; On-site; CAD 2,066,000 - 2,755,000; Full time

Job summary

Roots in Toronto is seeking a Sales Associate to deliver exceptional service and build lasting relationships with customers. Reporting to the Store Manager, you’ll support operations, assist with merchandising, and process sales to help achieve store goals.

The ideal candidate is retail-savvy, upbeat, and professional with cash handling experience and a strong ability to understand customer needs. You’ll work collaboratively to drive store success and customer loyalty.

Qualifications

• Retail experience, preferably in apparel.
• Ability to develop relationships with customers.
• Experience with cash handling and merchandising presentation.
• Self-starter with good judgment.
• Excellent presentation in a retail environment.
• Upbeat, optimistic, friendly demeanor.
• Ability to understand customer needs.
• Ability to build buy-in to ideas, decisions, actions, products or services.

Responsibilities

• Provide exceptional service at the point of sale and process transactions accurately.
• Maintain store standards and ensure merchandise is well-presented and replenished.
• Resolve customer issues promptly and professionally to maintain loyalty.
• Collaborate with team to contribute to store success and sales goals.
• Stay informed about product updates and promotions to better assist customers.
• Ensure the store remains visually appealing and compliant with company standards.
• Adhere to Loss Prevention policies and store procedures.

Skills

Retail experience

Customer relationships

Cash handling

Merchandise presentation

Self-starter

Excellent presentation

Positive attitude

Understanding customer needs

Build buy-in

Job description

Bloor Street - Store 355, 80 Bloor Street West, Unit 103, Toronto, Ontario, Canada

Job Description

NATURE & SCOPE:

We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values.The main objective of this position is to provide exceptional service to customers and build relationships with them.The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Bloor Street - Store 355, 80 Bloor Street West, Unit 103, Toronto, Ontario, Canada