Royal Service Agent

Accor Hotels; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading resort in Jasper is seeking a Royal Service Agent. The role involves providing exceptional customer service over the telephone while managing guest inquiries and reservations. Ideal candidates should have at least one year of customer service experience, possess professional communication skills, and be computer literate. This opportunity includes competitive pay, subsidized accommodation, and various employee perks. Join us in creating memorable experiences for our guests in the beautiful Canadian Rockies.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel discounts

Wellness platform access

Discounts on resort amenities

Access to staff activities

Qualifications

• Minimum 1 year in customer service required.
• Must be willing to work flexible shifts, including nights.
• Typing skills of approximately 40 words per minute.

Responsibilities

• Respond to guest inquiries professionally via telephone/radio.
• Record reservation information accurately in the system.
• Monitor and respond to Kipsu text messages.

Skills

Customer service experience

Computer literacy in Microsoft Windows

Professional telephone etiquette

Organizational skills

Verbal communication skills

Written communication skills

Job description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Royal Service Agent

Be an ambassador for our brand as a Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Your Job Duties Include:

• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or e-mail
• Accurately record all required reservation information in the Property Management System (Property Manager)
• Maintain and monitor ‘Royal Service’ platform
• Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
• Ensure all communication is professional and follows radio standards, using the correct verbiage and coding system to maximize efficiency in radio communication.
• Other duties as assigned

Qualifications

• Computer literate in Microsoft Window applications required
• Minimum 1 year Customer service experience required
• Good knowledge of hotel facilities and previous Property Manager asset
• Must be willing to work flexible shifts (incl. night shifts)
• Computer and typing skills, approximately 40 words per minute
• Must possess professional telephone etiquette and have an excellent command of the English language
• Must possess excellent organizational, written and verbal communication skills

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance provided
• Starting Rate of Pay: $20.22/hr CAD
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,000 properties with Accor

Additional Information

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]