Room Attendant - FT

Coast Hotels Limited; Calgary; On-site; CAD 1,929,000 - 2,480,000; Full time

Job summary

Coast Hotels Limited is seeking a Room Attendant to uphold cleanliness and hygiene standards across guest rooms and public areas. You will work within a team to maintain a positive work environment while delivering high levels of guest satisfaction.

The role requires physical stamina, reliability, and a willingness to work evenings, weekends, and holidays. Experience in hospitality is valued, and a commitment to Coast’s safety and service standards is essential.

Qualifications

• Minimum 1 year of experience in a similar position is an asset.
• High school diploma preferred; experience may substitute.
• Must be able to lift up to 40 lbs and stand for extended periods.

Responsibilities

• Reviews room assignment sheet with Housekeeping Supervisor at the start of every shift.
• Adheres to safety regulations, hygiene and cleanliness.
• Follows Coast Hotels procedures for cleaning and making beds.
• Changes linens in assigned guest rooms per policy.
• Ensures all amenities are present and doors are secured before completing a room.
• Inspects rooms daily for deficiencies and raises work orders.
• Reports discrepancies to Housekeeping.
• Turns in lost & found items to Housekeeping Office on leaving floor.
• Maintains fully stocked housekeeping cart and supplies.
• Sorts recyclable items per Coast Hotels program.

Skills

Customer service

English communication

Team player

Safety awareness

Physical fitness

Education

High school diploma

Job description

The Room Attendant will contribute to the overall success of the hotel by ensuring that the Coast Hotels cleanliness and hygiene standards are consistently met for all guest room and public areas of the Hotel. This position will also be responsible for maintaining a positive work environment in the housekeeping area while maintaining high internal / external customer service standards.

Responsibilities:

• Reviews and discusses room assignment sheet with Housekeeping Supervisor at the beginning of every shift
• Is committed to working safely, including adherence to safety regulations, hygiene and cleanliness
• Follows Coast Hotels procedures for the cleaning and making up of rooms
• Changes linens in assigned guest rooms according to established policies and procedures
• Ensures that all room amenities are in place, and that all drapes, sheers, windows and balcony doors are closed and locked prior to room completion.
• Conducts daily inspections of assigned rooms for deficiencies and immediately completes work orders for the maintenance department
• Conducts room checks and informs Housekeeping of any discrepancies
• Turns in all lost & found items to the Housekeeping Office immediately upon leaving an assigned floor
• Ensures that the housekeeping cart is fully supplied, and that all needed supplies and equipment are in good working order
• Sorts recyclable items according to Coast Hotels recycling program guidelines
• Other duties as assigned by the Executive Housekeeper

Skills/Knowledge/Experience:

• Minimum 1-year experience in a similar position an asset
• Successful completion of high school education preferred, but combination of experience and education will be considered
• Physical requirements include the ability to lift, push and pull a minimum of 40 pounds, to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist
• Demonstrated ability to work in a fast paced, multi-tasking team environment
• Demonstrated superior customer service philosophy
• Good verbal and written English communication skills
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends and holidays