Server - Restaurant

Coast Hotels; Victoria; On-site; CAD 21,000 - 30,000; Full time

Job summary

Coast Hotels in Victoria, BC is seeking a friendly Server to contribute to Food & Beverage operations with outstanding guest service and adherence to Coast's standards.

You will take and relay orders, pour drinks, assist with reservations, handle cash, and work as part of a team during evenings, weekends and holidays.

Qualifications

• Proven customer service and cash handling skills.
• Restaurant/food & beverage service experience preferred.
• Food safety and responsible service certifications are required or recommended.

Responsibilities

• Provide courteous guest service and assist with dining room tasks.
• Take, relay, and serve food and beverage orders according to standards.
• Handle cash, checks, and card transactions following hotel policies.
• Maintain inventory and cleanliness; support reservations and guest needs.

Skills

Excellent communication

Customer service

Cash handling experience

Multi-tasking

Professional appearance

Team player

Attention to detail

Education

Secondary school diploma

Tools

FOODSAFE Certification

Serving It Right

WHMIS training

Job description

The Server will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.

Responsibilities:

• Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per Serving it Right industry standards, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies
• Acts as an ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries
• Adheres to quality and industry standards when completing tasks
• Checks on guest satisfaction and follows up on requests where possible and appropriate
• Ensures the safety and security of the property, the ambassadors and guests when completing tasks
• Stocks supplies and maintains inventory levels
• Demonstrates a customer service attitude with internal/external contacts
• Other duties as required

Skills/Knowledge/Experience:

• Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent)
• Hepatitis A vaccination is recommended
• Professional attitude and appearance
• Excellent communication, interpersonal, and customer service skills
• Cash handling experience an asset
• Ability to multi-task
• High attention to detailExemplifies Coast's core values and enjoys working in a culture of accountability

Additional Skills:

• Secondary school diploma preferred
• Strong time management and organizational skills
• Knowledge of health and safety regulations
• Knowledge of menu items
• Ability to work as part of a team and independently
• Industry-specific certifications such as Food & Beverage Server and asset
• Workplace Hazardous Materials Information System (WHMIS) training an asset
• Able to work a flexible schedule, which includes evenings, weekends and holidays