Housekeeping - Room Attendant

Push Operations; St. Catharines; On-site; CAD 31,000 - 42,000; Full time

Benefits offered by this job

On-site parking

Job summary

Heart of Niagara Hotels is seeking a Room Attendant to clean and service guest rooms to ensure a spotless and welcoming environment for guests. You will follow established procedures, greet guests, and report any issues to supervision while maintaining safety standards.

The role requires large-volume hotel housekeeping experience, ability to work a flexible schedule including nights and weekends, and reliable attendance at the St. Catharines location. On-site parking is available.

Qualifications

• Must have large-volume, hotel housekeeping experience.
• Able to work a flexible schedule including nights, weekends and/or holidays.
• Ability to commute to St. Catharines, ON.

Responsibilities

• Clean and service assigned rooms according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish.
• Greet and acknowledge guests and notify supervisor when service is complete.
• Follow established safety procedures and report any health and safety incidents.
• Respond to guest complaints and special requests to ensure guest satisfaction.
• Monitor supplies and amenities and minimize waste within housekeeping.

Skills

Hotel housekeeping experience

Team player

Flexible schedule

Job description

Housekeeping is what gives hotels the 'wow' factor. It's the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think 'wow, this looks wonderful'. To deliver a great guest experience - a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

Duties and responsibilities

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.
• May include cleaning of the kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handle and store chemicals in line with hotel regulations and any local legislative requirements
• Greet and acknowledge guests
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
• Report to supervisor needed repairs or unsafe conditions
• Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
• Respond to guest complaints, special requests and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
• Report, turn in, and/or log all lost and found items according to established procedure

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 45 pounds / 20 kilograms and ability to push/pull medium to large weights/objects
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Able to work alone as well as being a team member

Other

• Communication skills used frequently when interacting with guests and employees
• Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

• On-site parking

Flexible Language Requirement:

• French not required.

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• St. Catharines, ON L2N 3Z8 : reliably commute or plan to relocate before starting work (required)

Experience:

• Must have large-volume, hotel housekeeping experience

Accessibility Accommodation Notice:

Heart of Niagara Hotels is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. Accommodation is available upon request throughout the recruitment, selection, and employment process for applicants with disabilities. If you require accommodation, please contact Human Resources to make appropriate arrangements.

Once again, thank you for considering Heart of Niagara Hotels as your potential employer. We look forward to reviewing your application and potentially welcoming you to our team.