Front Desk Agent

Coast Hotels Limited; Nanaimo; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts

Training & development

Career advancement opportunities

Job summary

Coast Hotels in Nanaimo, BC, is seeking a Front Desk Agent to provide superior customer service and administrative support to the Front Office team.

You will handle check-ins/outs, guest inquiries, luggage storage, and basic data entry, while maintaining accurate records and contributing to a welcoming guest experience.

Coast Hotels offers competitive wages, employee discounts, training and development, and opportunities for career advancement in a values‑driven, accountable culture.

Qualifications

• 1 year of experience in a similar role preferred.
• Secondary School Diploma required.
• Advanced communication, interpersonal and customer service skills.
• Proficiency with MS Office and basic data entry.
• Bondable

Responsibilities

• Provide guest check-in/out and handle inquiries.
• Assist with arrivals/departures of groups and luggage storage.
• Maintain accurate records and billing for front office tasks.

Skills

Customer service

Interpersonal skills

Technical aptitude

MS Office

Education

Secondary School Diploma

Tools

MS Office

Job description

Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule which includes evenings, weekends and some nights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is an Equal Opportunity Employer

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted

NO PLACE LIKE COAST !