Room Attendant

Coast Hotels Limited; Calgary; On-site; CAD 20,664,000 - 24,797,000; Full time

Job summary

Coast Hotels Limited is seeking a Room Attendant to uphold the hotel’s cleanliness and hygiene standards across guest rooms and public areas, contributing to overall hotel success and guest satisfaction. You will work with the housekeeping team, review room assignments, ensure safety, complete room inspections, handle linens and supplies, and follow Coast Hotels procedures for cleaning and make-up.

A flexible schedule including evenings, weekends and holidays is required to deliver consistent

Qualifications

• High school education preferred, but experience may be considered
• Physical ability to lift 40 pounds and stand/walk for long periods
• Ability to bend, stoop, kneel, reach and perform repetitive actions
• Demonstrated ability to work in a fast-paced, multi-tasking team environment
• Demonstrated superior customer service mindset
• Able to work a flexible schedule including evenings, weekends and holidays

Responsibilities

• Review room assignment sheets with Housekeeping Supervisor at each shift start
• Maintain safety, hygiene, and cleanliness standards
• Follow Coast Hotels procedures for cleaning and making up rooms
• Change linens in assigned guest rooms per policy
• Ensure all room amenities are in place and doors/windows are secured
• Conduct daily room inspections and submit maintenance work orders as needed
• Report discrepancies in room checks to Housekeeping
• Turn in lost and found items to Housekeeping Office
• Keep housekeeping cart stocked and supplies in good order
• Sort recyclables according to Coast Hotels guidelines
• Perform other duties as assigned by the Executive Housekeeper

Skills

Customer service

English communication

Team player

Safety conscious

Education

High school education preferred

Job description

Job assignment. The Room Attendant will contribute to the overall success of the hotel by ensuring that the Coast Hotels cleanliness and hygiene standards are consistently met for all guest room and public areas of the Hotel. This position will also be responsible for maintaining a positive work environment in the housekeeping area while maintaining high internal / external customer service standards.

Responsibilities:

• Reviews and discusses room assignment sheet with Housekeeping Supervisor at the beginning of every shift
• Is committed to working safely, including adherence to safety regulations, hygiene and cleanliness
• Follows Coast Hotels procedures for the cleaning and making up of rooms
• Changes linens in assigned guest rooms according to established policies and procedures
• Ensures that all room amenities are in place, and that all drapes, sheers, windows and balcony doors are closed and locked prior to room completion.
• Conducts daily inspections of assigned rooms for deficiencies and immediately completes work orders for the maintenance department
• Conducts room checks and informs Housekeeping of any discrepancies
• Turns in all lost & found items to the Housekeeping Office immediately upon leaving an assigned floor
• Ensures that the housekeeping cart is fully supplied, and that all needed supplies and equipment are in good working order
• Sorts recyclable items according to Coast Hotels recycling program guidelines
• Other duties as assigned by the Executive Housekeeper

Skills/Knowledge/Experience:

• Minimum 1-year experience in a similar position an asset
• Successful completion of high school education preferred, but combination of experience and education will be considered
• Physical requirements include the ability to lift, push and pull a minimum of 40 pounds, to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist
• Demonstrated ability to work in a fast paced, multi-tasking team environment
• Demonstrated superior customer service philosophy
• Good verbal and written English communication skills
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends and holidays