Retail Team Leader: Growth, Training & Benefits

Dollarama; Outaouais; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor‑made training and integration

Career growth opportunities

Job summary

Dollarama in Quebec is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail operations. You will lead and supervise store associates, manage merchandising, handle daily shipments, and ensure top-tier customer service.

This role emphasizes strong leadership, task prioritization, and adherence to safety and cleanliness standards. Opportunities for growth and a competitive benefits package are available.

Qualifications

• Minimum of one (1) year of retail experience.
• 1–2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Manage merchandising, shelf stocking, and daily shipments.
• Ensure excellent customer service standards.
• Perform manager-on-duty tasks (breaks, time, attendance).
• Maintain visual merchandising standards.
• Address customer complaints and resolve issues promptly.
• Maintain store safety and cleanliness.
• Handle cash management and store opening/closing duties.
• Participate in inventory and staff training.
• Assist with tasks and contribute to hiring and performance management.

Skills

Leadership

Communication

Customer Service

Multitasking

Time Management

Job description

Dollarama in Quebec is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail operations. You will lead and supervise store associates, manage merchandising, handle daily shipments, and ensure top-tier customer service.

This role emphasizes strong leadership, task prioritization, and adherence to safety and cleanliness standards. Opportunities for growth and a competitive benefits package are available.