Retail Team Lead: Store Operations & Service

Dollarama; Wetaskiwin; On-site; CAD 38,000 - 48,000; Full time

Job summary

Dollarama in Wetaskiwin, Canada, is seeking an Assistant Team Leader to support the store management in daily operations, drive excellent customer service, and maintain a well-organized sales floor.

You will supervise staff, assist with opening/closing, handle shipments, stock shelves, and ensure safety and cleanliness while delivering a positive, fast-paced shopping experience.

This role offers growth within a motivated team, practical training, and a pathway to higher responsibilities.

Qualifications

• Approximately one year of experience in retail.
• At least one year in a supervisory role.
• Flexible availability including days, evenings and weekends.
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational and teamwork skills.
• Ability to multitask in a fast-paced environment.
• Customer service orientation.

Responsibilities

• Assisting the management team in store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving issues.
• Ensuring store safety and cleanliness standards.
• Performing cash management and opening/closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks including attendance tracking and participation in hiring and performance management.

Skills

Leadership

Customer service

Communication

Time management

Teamwork

Supervisory experience

Job description

Dollarama in Wetaskiwin, Canada, is seeking an Assistant Team Leader to support the store management in daily operations, drive excellent customer service, and maintain a well-organized sales floor.

You will supervise staff, assist with opening/closing, handle shipments, stock shelves, and ensure safety and cleanliness while delivering a positive, fast-paced shopping experience.

This role offers growth within a motivated team, practical training, and a pathway to higher responsibilities.