Retail Team Lead - Operations & Customer Experience

Dollarama; Owen Sound; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Matched pension plan

Training program

Career development

Growth opportunities

Job summary

Dollarama in Owen Sound, Canada is seeking an Assistant Team Leader to support the management team in executing daily store operations, delivering excellent customer service, and maintaining an organized, efficient store.

You will assist with supervising staff, handle opening/closing duties, stock shelves, resolve customer issues, and help with safety and cleanliness standards. This role offers a path for developing retail and management skills within a supportive team.

Qualifications

• Approximately one year of relevant experience in retail.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

Skills

Leadership

Communication

Customer service

Multitasking

Job description

Dollarama in Owen Sound, Canada is seeking an Assistant Team Leader to support the management team in executing daily store operations, delivering excellent customer service, and maintaining an organized, efficient store.

You will assist with supervising staff, handle opening/closing duties, stock shelves, resolve customer issues, and help with safety and cleanliness standards. This role offers a path for developing retail and management skills within a supportive team.