Retail Team Lead – Luxury Apparel & Customer Experience

Roots; Winnipeg; On-site; CAD 25,000 - 34,000; Full time

Job summary

Roots is seeking a Team Lead to connect the leadership team with sales associates, driving an exceptional in-store experience. Reporting to Store Manager, you will support management, model selling behaviours, and help exceed goals.

The role requires leadership of a sales team, POS and banking procedures, and strong customer service focus, with flexibility for varied shifts including weekends and holidays.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
• Proven ability to successfully lead a sales team; viewed as a leader among peers.
• Proven experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization, and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Lead the sales team and model desired selling and customer service behaviours.
• Partner with store management to execute action plans and ensure effective execution of store operations.
• Contribute ideas to leadership for increased productivity and improved store operations.
• Assist store management in onboarding and trainings for new associates.
• Coach associates on customer service and provide positive feedback.
• Assist in resolving customer service matters.
• Oversee and delegate tasks to maximize store efficiency.
• Communicate performance feedback to store management.
• Ensure scheduled breaks and/or meal periods are observed.
• Support open outward communication on the sales floor while upholding policies.

Skills

Retail leadership

Team coordination

POS management

Customer service

Shift flexibility

Tools

POS system

Job description

Roots is seeking a Team Lead to connect the leadership team with sales associates, driving an exceptional in-store experience. Reporting to Store Manager, you will support management, model selling behaviours, and help exceed goals.

The role requires leadership of a sales team, POS and banking procedures, and strong customer service focus, with flexibility for varied shifts including weekends and holidays.