Retail Team Lead - Luxury Apparel & Customer Service

Roots; Brampton; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

Roots is seeking a Team Lead at Trinity Common - Store 114, Brampton to guide sales associates and support store operations. Reporting to the Store Manager, you’ll model customer service and drive sales while ensuring a positive in-store experience.

You’ll lead a retail team, coordinate shifts, monitor performance, and collaborate with management to implement action plans that boost productivity and maintain brand standards. Weekend and holiday availability is required.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
• Proven ability to successfully lead a sales team.
• Proven experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization, and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assist store management in conducting new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Oversees and delegates tasks to team to best maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Creates an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

Skills

Leadership

POS management

Customer service

Team coordination

Sales driven

Job description

Roots is seeking a Team Lead at Trinity Common - Store 114, Brampton to guide sales associates and support store operations. Reporting to the Store Manager, you’ll model customer service and drive sales while ensuring a positive in-store experience.

You’ll lead a retail team, coordinate shifts, monitor performance, and collaborate with management to implement action plans that boost productivity and maintain brand standards. Weekend and holiday availability is required.