Team Lead, Luxury Retail & Customer Experience

Roots; Canada; On-site; CAD 25,000 - 30,000; Full time

Job summary

Roots Corporation is seeking a Team Lead to bridge leadership and sales, coordinate store operations, and motivate the team to exceed goals. Reporting to the Store Manager, the Team Lead provides coverage in their absence and models outstanding selling and customer service.

The ideal candidate has 1+ years in retail apparel, proven ability to lead a sales team, experience with POS and daily banking, and strong organizational and problem-solving skills.

Qualifications

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus.
• Proven ability to lead a sales team; viewed as a leader among peers.
• Experience with POS management, daily banking procedures, and timely reporting.
• Strong organizational and problem-solving skills.
• Passion for delivering exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts including weekends, closings and holidays.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty.
• Partner with store management to execute action plans and drive results.
• Contributes ideas to leadership that improve store productivity and operations.
• Assist in onboarding and trainings for new associates.
• Coach associates on customer service and provide feedback.
• Assist in resolving customer service matters.
• Oversee and delegate tasks to maximize store efficiency.
• Communicate performance feedback to management.
• Ensure scheduled breaks and meal periods.
• Maintain open outward communication on the sales floor.
• Ensure adherence to company policies and guidelines.
• Perform opening/closing procedures and inventory duties.

Skills

Leadership

POS management

Organization

Customer experience

Team motivation

Collaboration

Availability

Job description

Roots Corporation is seeking a Team Lead to bridge leadership and sales, coordinate store operations, and motivate the team to exceed goals. Reporting to the Store Manager, the Team Lead provides coverage in their absence and models outstanding selling and customer service.

The ideal candidate has 1+ years in retail apparel, proven ability to lead a sales team, experience with POS and daily banking, and strong organizational and problem-solving skills.