Retail Team Lead — Luxury Apparel & Customer Experience

Roots; Niagara-on-the-Lake; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Roots is hiring a Team Lead to connect leadership with sales associates and drive an exceptional in-store experience. The role reports to the Store Manager and covers for Store and Assistant Managers as needed.

You’ll guide the team, demonstrate a customer-obsessed selling culture, and collaborate on action plans to optimize store results. Weekend, closing, and holiday shifts are required.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
• Proven ability to lead a sales team; viewed as a leader among peers.
• Proven experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization, and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assists in new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Oversees and delegates tasks to team to maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.

Skills

Retail leadership

POS management

Customer service

Reporting skills

Team collaboration

Tools

POS system

Job description

Roots is hiring a Team Lead to connect leadership with sales associates and drive an exceptional in-store experience. The role reports to the Store Manager and covers for Store and Assistant Managers as needed.

You’ll guide the team, demonstrate a customer-obsessed selling culture, and collaborate on action plans to optimize store results. Weekend, closing, and holiday shifts are required.