Retail Team Lead - Luxury Apparel & Customer Experience

Roots Corp.; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Job summary

Roots Corp. is hiring a Team Lead at South Edmonton Common to connect the leadership team with sales associates, drive store operations, and motivate the team to exceed goals. Reporting to Store Manager, this role supports Store and Assistant Managers and models exceptional customer service.

The ideal candidate has 1+ year of retail apparel experience, proven leadership, POS and banking procedure skills, and flexibility for varied weekly shifts including weekends and holidays.

Qualifications

• 1+ years related experience in a retail apparel environment.
• Proven ability to lead a sales team; viewed as a leader among peers.
• Experience with POS management, daily banking procedures, and timely reporting.
• Strong organization and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated; flexible for varied weekly shifts including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty through product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of store operations.
• Contribute ideas to leadership to increase productivity and improve store operations.
• Assist in onboarding and training of new associates.
• Coach associates on customer service and provide feedback.
• Assist in resolving customer service matters.
• Oversee and delegate tasks to maximize efficiency of store operations.
• Communicate performance feedback to store management.

Skills

Team leadership

POS management

Banking procedures

Reporting

Organization

Problem solving

Customer experience

Collaboration

Availability

Job description

Roots Corp. is hiring a Team Lead at South Edmonton Common to connect the leadership team with sales associates, drive store operations, and motivate the team to exceed goals. Reporting to Store Manager, this role supports Store and Assistant Managers and models exceptional customer service.

The ideal candidate has 1+ year of retail apparel experience, proven leadership, POS and banking procedure skills, and flexibility for varied weekly shifts including weekends and holidays.