Team Lead

Roots; Niagara Falls; On-site; CAD 42,000 - 60,000; Full time

Job summary

Roots is seeking a Team Lead to connect leadership with sales associates, ensuring an exceptional in-store experience. You will report to the Store Manager and provide support in their absence while demonstrating best-in-class customer service and product knowledge.

The role requires 1+ years in retail apparel, experience leading a sales team, POS management, and strong organizational skills. Availability for varied weekly shifts, including weekends and holidays, is essential.

Qualifications

• 1+ years related experience in a retail apparel environment.
• Experience leading a sales team and driving customer service excellence.
• Proven experience with POS management, daily banking procedures and timely reports.
• Strong organization and problem solving skills.
• Passion for upholding exceptional customer experience.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Lead store team and support coverage for Store and Assistant Managers in their absence.
• Model selling and customer service behaviours to promote an exceptional in-store experience.
• Collaborate with management to execute action plans and optimize store results.
• Coaching associates on customer service fundamentals with constructive feedback.
• Assist in onboarding and training new associates.
• Oversee tasks to maximize store operations efficiency and break scheduling.
• Ensure adherence to company policies and opening/closing procedures.

Skills

Leadership

Sales Team Management

POS Management

Cash Handling

Problem Solving

Customer Experience

Team Collaboration

Time Management

Tools

POS Software

Job description

Job Description

Posted Saturday, September 5, 2026 at 4:00 AM

WHAT WE’R LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;

Proven ability to successfully lead a sales team; viewed as a leader among peers;

Proven experience with POS management, daily banking procedures, and submitting timely reports;

Strong organization, and problem solving skills;

Passion for upholding an exceptional customer experience;

Collaborate with others, yet be self-motivated;

Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and trainings;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assists in resolving customer service matters;
• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Communicates individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Creates an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.