Retail Team Lead: Elevate Customer Experience

Roots; Halifax; On-site; CAD 45,000 - 60,000; Full time

Job summary

Roots is hiring a Team Lead to bridge the leadership team and sales associates, driving store operations and motivating the team to exceed goals. You will report to the Store Manager and support coverage for Store and Assistant Managers in their absence.

Successful candidates will have retail apparel experience, strong leadership, POS and banking procedure know-how, and a passion for delivering an exceptional customer experience.

Qualifications

• 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
• Proven ability to successfully lead a sales team; viewed as a leader among peers.
• Proven experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization, and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assist store management in conducting new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Oversees and delegates tasks to team to best maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Creates an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

Skills

Retail leadership

Customer service

Organization

Problem solving

Shift flexibility

Tools

POS system

Banking procedures

Reporting

Job description

Roots is hiring a Team Lead to bridge the leadership team and sales associates, driving store operations and motivating the team to exceed goals. You will report to the Store Manager and support coverage for Store and Assistant Managers in their absence.

Successful candidates will have retail apparel experience, strong leadership, POS and banking procedure know-how, and a passion for delivering an exceptional customer experience.