Retail Team Lead — Elevate Customer Experience

Roots; Banff; On-site; CAD 40,000 - 65,000; Full time

Job summary

Roots is seeking a Team Lead to connect the leadership team with sales associates, aiding in store operations and driving a positive, consistent in-store experience for customers and staff.

Reporting directly to the Store Manager, the Team Lead will mentor staff, oversee openings and closings, manage POS and daily banking tasks, and help coaches improve performance. Weekend and holiday availability is required.

Qualifications

• 1+ years related experience in a retail apparel environment.
• Proven ability to lead a sales team.
• Experience with POS management, daily banking procedures, and reporting.
• Strong organization and problem-solving skills.
• Passion for delivering an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assist store management in conducting new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Oversees and delegates tasks to team to best maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Creates an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

Skills

People leadership

POS systems

Banking procedures

Sales coaching

Customer experience

Team scheduling

Weekend availability

Tools

POS software

Job description

Roots is seeking a Team Lead to connect the leadership team with sales associates, aiding in store operations and driving a positive, consistent in-store experience for customers and staff.

Reporting directly to the Store Manager, the Team Lead will mentor staff, oversee openings and closings, manage POS and daily banking tasks, and help coaches improve performance. Weekend and holiday availability is required.