Store Team Lead – Luxury Apparel

Kibbi Technologies Inc.; Calgary; On-site; CAD 42,000 - 65,000; Full time

Job summary

Roots is seeking a Team Lead to bridge the leadership team and sales associates, guiding operational store functions and motivating the team to exceed goals. Reporting to the Store Manager, you’ll support the Store and Assistant Managers in their absence while modeling outstanding selling and customer service behaviors.

This role requires leading a sales team, POS management experience, and a passion for delivering an exceptional customer experience.

Qualifications

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus.
• Proven ability to successfully lead a sales team; viewed as a leader among peers.
• Experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty through product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of store operations.
• Contribute ideas to leadership that improve productivity and store operations.
• Assist store management in onboarding and trainings for new associates.
• Coach associates on customer service fundamentals and provide feedback.
• Assist in resolving customer service matters and elevate issues when needed.
• Oversee and delegate tasks to maximize efficiency of store operations and ensure policies are followed.

Skills

Retail leadership

Customer service

POS management

Organization

Team collaboration

Shift flexibility

Store operations

Tools

POS system

Job description

Roots is seeking a Team Lead to bridge the leadership team and sales associates, guiding operational store functions and motivating the team to exceed goals. Reporting to the Store Manager, you’ll support the Store and Assistant Managers in their absence while modeling outstanding selling and customer service behaviors.

This role requires leading a sales team, POS management experience, and a passion for delivering an exceptional customer experience.