Retail Team Lead & Customer Experience Coach

Lids; Kamloops; On-site; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Employee discount

Paid Time Off

Career development

Bonus potential

Early Wage Access

Job summary

Lids is seeking an Assistant Store Manager in Kamloops, BC. You will lead daily store operations, coach a sales team, and ensure top customer service. This role emphasizes scheduling, merchandising, and loss prevention to drive store performance.

You will report to the Store Manager and contribute to a collaborative team culture while upholding Lids brand standards. Benefits include comprehensive coverage and bonus potential.

Qualifications

• Experience leading a retail team and delivering sales results.
• Strong customer service and communication skills.
• Ability to train and develop staff and manage schedules.

Responsibilities

• Act as manager on duty to oversee daily operations.
• Coach store associates and implement training programs.
• Ensure merchandising, signage, and store cleanliness meet standards.
• Protect company assets and manage cash with accuracy.
• Open/close store and support inventory counts.

Skills

Leadership

Customer service

Staff training

Scheduling

Cash handling

Tools

MPOS

Lids Custom

Job description

Lids is seeking an Assistant Store Manager in Kamloops, BC. You will lead daily store operations, coach a sales team, and ensure top customer service. This role emphasizes scheduling, merchandising, and loss prevention to drive store performance.

You will report to the Store Manager and contribute to a collaborative team culture while upholding Lids brand standards. Benefits include comprehensive coverage and bonus potential.