Retail Team Lead — Customer Experience & Ops

Columbia Sportswear Company; Canada; On-site; CAD 42,000 - 52,000; Full time

Job summary

Columbia Sportswear Canada is seeking a Retail Supervisor to join the Store Leadership Team. You will provide leadership and direction to diverse associate-level staff in an assigned area, fostering a positive environment and modeling Columbia values.

You will supervise day-to-day operations, train and coach teammates on store procedures, manage inventory flow, and ensure a high-quality customer experience.

Qualifications

• High School Diploma or GED preferred.
• 2-5 years of experience in position or specialization.
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

Responsibilities

• Oversees the day-to-day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

Skills

POS system

Communication skills

Education

High School Diploma or GED preferred

Job description

Columbia Sportswear Canada is seeking a Retail Supervisor to join the Store Leadership Team. You will provide leadership and direction to diverse associate-level staff in an assigned area, fostering a positive environment and modeling Columbia values.

You will supervise day-to-day operations, train and coach teammates on store procedures, manage inventory flow, and ensure a high-quality customer experience.