Store Manager - Retail Leadership & Fan Experience

T E C Industrial Inc; Quebec; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Retirement plan

Paid time off

Employee discount

Career development

Job summary

Lids Sports Group is seeking a Store Manager to lead store operations in Quebec City, overseeing sales, customer service, and team performance. You will drive selling strategies, coach staff, and ensure an outstanding shopping experience for fans and customers.

As the heart of the store, you will manage scheduling, maintain store standards, and collaborate with district leadership to meet goals while fostering an inclusive environment and promoting loyalty programs.

Qualifications

• Established ability to supervise a team and drive store performance.
• Strong customer service orientation and problem-solving skills.
• Proven leadership with the ability to train and develop staff.
• Excellent interpersonal and communication abilities.
• Willingness to travel overnight for training and meetings.
• Ability to work varying days/hours and maintain strong attendance.
• Demonstrated managerial capabilities in a retail setting.

Responsibilities

• Lead the store's selling strategy to achieve KPIs and deliver exceptional customer service.
• Direct in-store team to ensure top-tier service and smooth operations.
• Encourage membership programs and special offers to customers.
• Plan and manage schedules, considering staffing levels and qualifications.
• Maintain store facilities, cash handling, and inventory processes.
• Foster a respectful, inclusive team environment and pursue staff development.

Skills

Supervisory skills

Customer service

Leadership

Interpersonal skills

Communication skills

Training abilities

Job description

Lids Sports Group is seeking a Store Manager to lead store operations in Quebec City, overseeing sales, customer service, and team performance. You will drive selling strategies, coach staff, and ensure an outstanding shopping experience for fans and customers.

As the heart of the store, you will manage scheduling, maintain store standards, and collaborate with district leadership to meet goals while fostering an inclusive environment and promoting loyalty programs.