Retail Supervisor Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier lodge in Alberta seeks a Retail Manager to oversee sales and merchandise, ensuring high standards of service. Ideal candidates should have 2-5 years of leadership experience, guest service orientation, and a passion for working in a dynamic, team-centered environment. The starting wage is $21.00/hour, and the role offers unique access to the lodge's amenities. Join a company dedicated to creating memorable guest experiences in breathtaking locations.

Benefits

Free access to attractions

50% off for friends

Discounts on hotel stays

Subsidized mental health resources

Qualifications

• 2-5 years of leadership and training experience.
• Experience in guest service and cash handling.
• Must consent to a criminal record check.

Responsibilities

• Oversee sales and merchandising of souvenirs and activity bookings.
• Supervise staff and coordinate schedules.
• Ensure high standards of service and display.

Skills

Leadership experience

Guest service orientation

Cash handling experience

Teamwork

Bilingual (second language)

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Oversee the sales and merchandising of souvenirs, clothing, and activity bookings
• Uphold our high standards of service, merchandising, and display
• Supervision of staff, coordination of staff schedules, delegate duties as required
• Ensure service is friendly, courteous, and professional
• Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
• Keep the sales floor and storage areas clean and organized
• Communicate with co‑workers and management, forward observations and comments in a timely fashion
• Monitor security in the retail environment
• Apply upselling and cross‑selling techniques to maximize the potential of staff incentives
• Collect feedback forms from customers, answer the phone, facilitate efficient inventory management and movement
• Uphold the high standard of environmental stewardship expected for all employees
• Perform regular staff evaluations and provide feedback
• Other duties as assigned

Required Skills & Qualifications

• 2‑5 years of leadership and training experience
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Previous guest service and cash handling experience
• Guest service‑oriented mindset and a passion for delivering memorable experiences
• Speaks second language, an asset
• Mature, energetic, dependable and self‑motivated
• Enjoy working with a team in a busy, fast‑paced environment
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

The starting wage for this role is $21.00/hour.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences. Our team members are united by their unique power to inspire and invigorate, and our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Pursuit perks

Join an inclusive, global team and make life‑long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.