Retail Store Supervisor - Customer Experience Lead

Loblaw; Calgary; On-site; CAD 22,000 - 24,000; Full time

Benefits offered by this job

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart, a Loblaw banner in Calgary, AB, is seeking team members to manage customer service, cash handling, and merchandising. You will help train cashiers, maintain store standards, and resolve customer issues while supporting loss prevention and cash office tasks.

Flexible schedules, competitive pay, and access to online training are highlighted in the posting. This role emphasizes customer-first service in a community-focused, locally owned store.

Qualifications

• Planning, judgement and decision making are essential to organize store operations.
• Independent thinking relates to organizing the store efficiently.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Managing the customer service functions, including cash, cashiers and merchandising.
• Trains cashiers and merchandisers in job functions and provides on-going guidance.
• Maintains loss prevention standards and cash office processes.
• Responds to customer inquiries and resolves issues per guidelines.
• Ensures shelves are clean and displays are properly set up.
• Upholds housekeeping and store image standards; complies with safety policies.
• May perform clerical and banking duties; covers cashier duties when needed.

Skills

Planning

Judgement

Decision Making

Independent Thinking

Problem Solving

Job description

Shoppers Drug Mart, a Loblaw banner in Calgary, AB, is seeking team members to manage customer service, cash handling, and merchandising. You will help train cashiers, maintain store standards, and resolve customer issues while supporting loss prevention and cash office tasks.

Flexible schedules, competitive pay, and access to online training are highlighted in the posting. This role emphasizes customer-first service in a community-focused, locally owned store.