Retail Store General Manager: Growth & Customer Experience

Gap Inc; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead store teams and deliver a profitable business plan in a Toronto location. You will drive sales growth, manage Customer Operations, Merchandising, Product Operations, and talent development to deliver a best-in-class customer experience.

As the General Manager, you will coach behaviors, build capabilities, and implement standards across operations. The role requires strong leadership, results delivery, and the ability to adapt to store needs and

Qualifications

• 3-5 years of retail experience leading others.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to travel as required.
• Lift/carry up to 30 lbs.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations in support of the P&L.
• Build productive teams through sourcing, selecting and developing people.
• Coach and provide feedback on performance.
• Teach and train to build capabilities.
• Lead implementation of Standard Operating Procedures and initiatives.
• Create an inclusive environment.
• Maximize efficiencies and productivity through action plans.
• Perform Service Leader duties.
• Represent the brand and monitor competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Retail leadership

People management

Communication

Time management

Planning and prioritization

Business acumen

Flexibility

Education

College degree or equivalent

Job description

Gap Inc. is seeking a General Manager to lead store teams and deliver a profitable business plan in a Toronto location. You will drive sales growth, manage Customer Operations, Merchandising, Product Operations, and talent development to deliver a best-in-class customer experience.

As the General Manager, you will coach behaviors, build capabilities, and implement standards across operations. The role requires strong leadership, results delivery, and the ability to adapt to store needs and