Store General Manager: Drive Experience, Growth & People

Indigo; Toronto; Hybrid; CAD 62,000 - 82,000; Full time

Job summary

Indigo is seeking a General Manager to translate strategic priorities into locally relevant execution that strengthens community connection and brand affinity while delivering a customer‑centric experience that drives sales, engagement, loyalty, and profitability.

Using systems thinking, this role ensures store processes across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development are efficient and effective, while leading a high‑performing

Qualifications

• Demonstrated ability to lead a customer-first culture and teams that deliver exceptional experiences.
• Strong business acumen to translate priorities into store routines and measurable actions.
• Data-driven and technology-enabled leadership to interpret reports and drive action.
• Strong systems-thinking to connect customer experience, product flow, and operations.

Responsibilities

• Leads translation of Indigo’s priorities into focused, store-level execution with measurable results.
• Anticipates risks to execution and collaborates with partners to remove barriers.
• Drives Indigo Experience and R.E.A.D. service model through coaching and activation.
• Champions community engagement via localized events and authentic presence.
• Ensures consistent brand standards through disciplined merchandising and presentation.
• Reviews Key Process Scorecard performance to coach and improve results.
• Owns scheduling to balance customer experience with productivity.
• Drives profitability through disciplined resource management and shrink control.
• Identifies opportunities and acts to improve store performance.
• Defines roles and accountability within the store team.

Skills

Leadership

Data-driven

Systems thinking

Customer experience

Business acumen

Scheduling

Employee relations

Communication

Problem-solving

Flexible schedule

Bilingual (French/English)

Education

College degree

Job description

Indigo is seeking a General Manager to translate strategic priorities into locally relevant execution that strengthens community connection and brand affinity while delivering a customer‑centric experience that drives sales, engagement, loyalty, and profitability.

Using systems thinking, this role ensures store processes across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development are efficient and effective, while leading a high‑performing