Retail General Manager: Lead Store Growth & Service

Staples Canada; Yellowknife; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

Competitive PTO; Personal Days

RRSP/DPSP program

Performance bonus

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a dynamic General Manager to lead our retail operations in Canada. You will champion our selling model, drive operational excellence, and inspire a customer-first mentality while developing talent and delivering strong business results.

The role requires 3–5 years of retail management experience, a track record of hitting sales targets, and the ability to lead in a fast-paced environment.

Qualifications

• 3-5 years of experience in a retail management role.
• Preferably as a General Manager.
• Proven experience with achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Excellent communication and interpersonal skills, people are inspired by your communication.
• Experience in coaching, developing talent, and managing teams.

Responsibilities

• Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers.
• Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
• Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service.
• Execute day-to-day floor leadership duties, making confident and purposeful decisions.
• Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team.
• Inspire and work through your entire store team to bring this vision to life.
• Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
• Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
• People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement.
• Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
• Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Skills

Retail management

Leadership

Communication

Coaching & development

Team management

Job description

Staples Canada is seeking a dynamic General Manager to lead our retail operations in Canada. You will champion our selling model, drive operational excellence, and inspire a customer-first mentality while developing talent and delivering strong business results.

The role requires 3–5 years of retail management experience, a track record of hitting sales targets, and the ability to lead in a fast-paced environment.