Retail Sales Manager: Elevate Customer Experience & Growth

Michaels; Brampton; Hybrid; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. Brampton store is seeking a Sales Manager to lead a high-performing selling culture, drive sales results and deliver an engaging customer experience.

You will oversee front-end and service operations, ensure brand standards and SOPs are followed, and coach the team to meet KPIs. You will provide Manager-on-Duty coverage, supervise POS and Self-Checkout, promote the Loyalty Rewards Program, and lead special programs from Balloons to Knit & Sew Shop while supporting

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and model customer experience and selling behaviors.
• Oversee front-end operations, POS, and Self-Checkout.
• Coach team to hit KPIs and maintain brand standards.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Drive omni-channel services and loyalty program adoption.

Skills

Retail leadership

Job description

The Michaels Companies Inc. Brampton store is seeking a Sales Manager to lead a high-performing selling culture, drive sales results and deliver an engaging customer experience.

You will oversee front-end and service operations, ensure brand standards and SOPs are followed, and coach the team to meet KPIs. You will provide Manager-on-Duty coverage, supervise POS and Self-Checkout, promote the Loyalty Rewards Program, and lead special programs from Balloons to Knit & Sew Shop while supporting