Full Time Sales Manager - Mississauga

Michaels; Mississauga; Hybrid; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and視

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels store in Mississauga/Dundas, ON is seeking a Sales Manager to lead front-end and service operations, champion selling behaviors, and drive strong sales results. You will coach teams, manage POS systems, and supervise omni-channel services while upholding brand standards.

This role requires 3+ years of retail leadership and flexibility to work nights, weekends and early mornings in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand and move throughout the store.
• Ability to lift 25–50 pounds with or without accommodation.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Enforce policies, brand standards and store conditions.
• Coach customer experience and selling behaviors to drive conversions.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS usage and Self-Checkout operations.
• Lead balloons, birthday parties and in-store programs.
• Promote Loyalty Rewards and drive customer retention.
• Drive MCC/Extend services adoption where available.
• Oversee Knit & Sew Shop and Cut Bar operations.
• Support BOPIS and Same Day Delivery processes.
• Assist Custom Framing with consultations and frame shop coordination.
• Train and develop team members through onboarding.
• Maintain Asset Protection practices and shrink reduction.

Skills

Retail leadership

Customer coaching

Team leadership

POS system operation

Omni-channel awareness

Tools

POS systems

Self-Checkout

Job description

Store - TOR-MISSISSAUGA/DUNDAS, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching and efficient day-to-day execution.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance and safe operations.

Other duties as assigned

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Ability to lift, carry, push and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial and local legal requirements of the job.

Please note: This posting is for an existing vacancy and the employer is actively recruiting to fill this position.

Total Base Pay Range for this Position:

$18.60 - $22.90

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental and vision), paid time off, tuition assistance, generous employee discounts and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.