retail sales manager

Pet Valu; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health care plan

Paid time off

Learning/training paid by employer

Other benefits

Job summary

Pet Valu is seeking a store operations leader to direct and optimize daily activities across multiple locations. You will oversee merchandising, staffing, and safety while ensuring excellent customer service and strong sales performance.

Responsibilities include planning budgets, supervising over 20 staff, evaluating operations, and implementing market-driven strategies. The role requires a Bachelor's degree and 3–5 years of retail management experience.

Qualifications

• Bachelor's degree required.
• 3–5 years of experience in retail management.
• Experience supervising large teams (>20 people).

Responsibilities

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff

Skills

Analytical

Time management

Excellent oral communication

Excellent written communication

Organized

Team player

Proactive

Maturity

Resourcefulness

Ability to multitask

Education

Bachelor's degree

Job description

Overview

Languages: English

Education

• Bachelor's degree

Experience

3 years to less than 5 years

On site. Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Various locations
• Pet shop
• Pet grooming shop

Responsibilities

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors\' operations on sales
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

• More than 20 people

Personal suitability

• Analytical
• Efficiency
• Goal-oriented
• Proactive
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Maturity
• Resourcefulness
• Ability to multitask

Benefits

Health benefits

• Health care plan

Other Benefits

• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)