store manager - retail

Esso; Boston Bar; On-site; CAD 45,000 - 65,000; Full time

Job summary

Esso is seeking a retail operations manager to oversee daily store activities at a busy gas bar in a rural Canadian setting. The role requires directing staff, planning schedules, and ensuring high standards of service and merchandising.

The ideal candidate will have a Bachelor’s degree and 1–2 years of experience in retail leadership, with strong communication and budgeting skills to drive sales and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree or higher is required.
• Experience in retail management or supervisory role.
• Strong leadership and organizational skills.

Responsibilities

• Direct and control daily operations.
• Plan and organize daily operations.
• Manage staff and assign duties.
• Develop and implement marketing strategies.
• Plan budgets and monitor revenues and expenses.
• Determine staffing requirements.
• Recruit, hire and supervise staff and/or volunteers.
• Conduct performance reviews.

Skills

Staff management

Operations planning

Marketing strategy

Budget management

Customer service

Merchandising

Price policy

Staff recruitment

Performance reviews

Communication

POS system

Inventory software

Education

Bachelor's degree

Tools

POS system

Inventory software

Job description

Overview

Languages

English

Education

• Bachelor's degree

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail service establishment
• Rural area
• Liquor and wine store
• Convenience store
• Gas bar

Responsibilities

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews

Supervision

• 3-4 people
• 5-10 people

Experience and specialization

• Computer and technology knowledge
  • Point of sale system

Additional information

• Transportation/travel information
  • Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Adaptability
• Collaborative
• Efficiency
• Goal-oriented
• Integrity
• Positive attitude
• Time management
• Excellent oral communication
• Excellent written communication
• Judgement
• Organized
• Team player
• Patience
• Ability to multitask