customer service manager - retail

Tire World Inc.; Brampton; On-site; CAD 45,000 - 55,000; Full time

Job summary

Tire World Inc. in Brampton is seeking a Manager to handle daily operations and supervise a team of 5-10 people. This role includes evaluating and planning daily activities, analyzing market trends, and determining staffing needs.

The ideal candidate should have a secondary school graduation certificate and at least one year of experience in a similar role. Work is on-site at the Brampton location, with no remote options available.

Qualifications

• 1 year to less than 2 years of experience in a managerial role.

Responsibilities

• Direct and control daily operations.
• Evaluate daily operations.
• Plan and organize daily operations.
• Manage staff and assign duties.
• Study market research and trends to determine consumer demand.
• Determine merchandise and services to be sold.
• Implement price and credits policies.
• Plan budgets and monitor revenues and expenses.
• Determine staffing requirements.
• Resolve issues that may arise.
• Recruit, hire and supervise staff.
• Conduct performance reviews.
• Supervise office and volunteer staff.

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Location

On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

5-10 people