Retail Front Store Supervisor — Customer-Focused Leader

Shoppers Drug Mart; Brampton; On-site; CAD 37,000 - 42,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart in Brampton, Canada, is seeking a store associate to manage customer service, cash handling, and merchandising within a locally owned and operated store.

Responsibilities include training cashiers, enforcing policies, loss prevention, and maintaining store image, with opportunities to perform clerical and banking duties as needed. Strong problem solving and organization are valued.

Qualifications

• Planning, judgement and decision making are essential to organize store operations.
• Independent thinking as it relates to organizing store workflow.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures loss prevention standards are implemented and manages daily cash office inventory and cashier tracking
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Maintains housekeeping and store image standards
• Complies with Health and Safety requirements
• May perform clerical and banking duties
• Performs Cashier duties when necessary

Skills

Planning

Decision making

Independent thinking

Problem solving

Computer literate

Job description

Shoppers Drug Mart in Brampton, Canada, is seeking a store associate to manage customer service, cash handling, and merchandising within a locally owned and operated store.

Responsibilities include training cashiers, enforcing policies, loss prevention, and maintaining store image, with opportunities to perform clerical and banking duties as needed. Strong problem solving and organization are valued.