Front Store Supervisor | Customer-Centric Leader

Shoppers Drug Mart; Owen Sound; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart in Owen Sound, Canada, is seeking a team member to support health, beauty and convenience services in the community. You will supervise cashiers, train staff, and ensure store policies are followed while delivering friendly, helpful service.

This role emphasizes loss prevention, merchandising, and customer inquiries, with opportunities to take ownership and grow within a local store that is part of a national brand. Accommodation is available for applicants with disabilities.

Qualifications

• Planning, judgement and decision making.
• Independent thinking as it relates to organizing store.
• Problem solving to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures.
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Skills

Planning

Independent thinking

Problem solving

Computer literacy

Organization

Time management

Product knowledge

Job description

Shoppers Drug Mart in Owen Sound, Canada, is seeking a team member to support health, beauty and convenience services in the community. You will supervise cashiers, train staff, and ensure store policies are followed while delivering friendly, helpful service.

This role emphasizes loss prevention, merchandising, and customer inquiries, with opportunities to take ownership and grow within a local store that is part of a national brand. Accommodation is available for applicants with disabilities.